Need help? Here at SMS, we recognise the degree of disruption that problems with your document management system can cause to the daily workflow of your organisation. Whatever the problem is, we aim to deal with it as quickly as possible but, in the meantime, you may be able to find an easy answer here.

In the first instance, simply consult our frequently answered questions to see if yours is a commonly encountered problem. Often, there is a quick and simple solution.

If you cannot find the answer you are looking for here, then please report your problem or error message so that the SMS Technical Support Team can address it directly.

The latest DocStore patches are also available for download now.